Outside US, small-claims court may also be an option. It may not help with your particular case, but it might eventually persuade CIG into changing their policies. If you paid with Paypal, open a dispute.įile a formal complaint with your local consumer protection authorities. If you wish to reply, simple "I would like to proceed with my refund" will do.Īfter the deadline has passed, contact your bank and initiate a chargeback process. This is a stalling tactic, there is no specialist. You may receive an email telling that your refund is being escalated to the refund specialist. This step is mostly a formality at this point to create a paper trail. Give them a firm deadline, two weeks is fine. Include your RSI account name and the expected refund amount.
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Request a full refund via email or use this form. Notice that if you have received any gifts, CIG will refund you only up to the amount you have spent yourself. Subscriptions, tickets to events and shipped physical items are not refundable. CIG may close your account without a warning at any point in the process.Ĭalculate the expected refund amount. Otherwise, proceed with the steps below.Ĭreate an offline copy of your hangar log and other account details. Given CIG's unwillingness to cooperate, this may be a quicker and easier route. It may take a few days before you get a response, or even longer during holidays and big events.Ĭonsider selling your ships on the gray market. Include your RSI account name and the transactions you wish to refund. If you pledged within the past 14 days, request a refund via email or use this form.
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